Can I receive money or a prize?
No. Heartland CC has no cash prizes or prizes of real-world value. Play Credits are fictional, nontransferable and not redeemable.
Do I need to confirm my email?
No. Eligible registration creates your account immediately. Use an address you control and check it carefully so password recovery can be associated with the correct account.
Can I play without an account?
Four designated games support eligible guest play. Other games require registration. A guest preview does not spend credits or create a live round.
Can I buy more Play Credits?
No. There are no purchases, paid credit packs or subscriptions. Eligible members can collect the free daily allowance.
Does Scene Studio change game results?
No. It changes only your preferred stage lighting. The server stores the choice and uses it when you return.
How can I take a break?
Sign in and open Player Care. Choose a supported break or exclusion period and give the explicit confirmation shown in the form. An active restriction cannot be shortened in the interface.
How can I contact you?
Use the Support form or the single contact address shown there. Never include passwords, recovery links, payment details or identity documents.